Quality Manager Turkey (VIP Department)

We are an iGaming company with more than three years of experience and a team of 1000+ specialists.

Our achievements include 8 large projects that are popular among our customers and successfully operate in Tier 1-3 locations.

The company attracts and values highly qualified specialists, which allows us to build processes efficiently and successfully expand our presence in new locations.

Main Responsibilities:

• Evaluating the quality of chats and calls.

• Analyzing data and providing analytical reports.

• Working with ticket systems and customer communication tools such as chat, email, and phone (Turkish language).

• Providing recommendations for improving customer service quality and implementing these recommendations.

• Interacting with senior operators and the team lead to enhance customer service quality.

• Developing a KPI evaluation system for operators.

Candidate Requirements:

• At least 1 year of experience as a Quality Manager.

• Deep understanding of processes and quality standards.

• Data processing and analysis skills.

• Strong written and verbal communication and persuasion skills.

• Ability to conduct audits of customer service quality and provide recommendations for improvement.

• Experience in developing, implementing, and supporting training and development programs for managers.

• Experience with ticket systems and customer communication tools such as chat, email, and phone.

 We Offer:

• Stable competitive salary.

• Paid training and development.

• Fixed work schedule (Monday to Friday, 10:00 - 19:00).

• Paid vacation and sick leave.