Retention Manager ( Call Center Department CIS)

We are an iGaming company with over three years of experience and a team of 1000+ professionals.

Our achievements include 8 major projects, which are popular among our clients and successfully operate in locations of Tier 1-3 countries.

The company engages and values highly skilled professionals, which allows us to build processes efficiently and successfully expand our presence in new locations.

Due to the expansion of the department, we are looking for a Retention Manager with experience who will be responsible for communicating with clients through phone calls.

Responsibilities: 

• 
  Advisory support to existing clients (outbound line)

• Providing quality consultations
• Settlement of conflict situations
• Handling objections
• Transferring information to other departments
  
  Requirements:
• Experience working in a customer service/call center environment to win back customers
• Confident use of PC
• Possession of basic techniques of working with clients and with their objections
• Stress resistance
• Friendliness
  
  Conditions:
• Schedule from 10:00 - 19:00, 5/2 (floating)
• Competitive salary level, rate + KPI
• Remote work format
• Young, friendly and creative team
• The prospect of career and professional growth
• Paid internship

Feel free to contact : maryna.kr@progamingsoftware.com