Retention Manager (Department Call Center CIS)

We are an iGaming company with over three years of experience and a team of more than 1000 specialists. Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.

The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

Join the team that launches new projects in various markets and shapes the future of the iGaming industry.

As our company continues to grow, we are looking for an experienced Retention Manager to join our team. In this role, you will be responsible for maintaining and enhancing client relationships through outbound phone calls.

Responsibilities:

- Provide advisory support to existing clients via outbound calls.

- Deliver high-quality consultations to ensure client satisfaction.

- Manage and resolve conflicts effectively.

- Handle and overcome client objections.

- Relay important information to relevant departments.

Requirements:

- Proven experience in customer service or call center roles focused on client retention.

- Proficiency in using a PC with confidence.

- Strong skills in client communication and objection handling.

- Ability to work under stress and maintain composure.

- A friendly and approachable demeanor.

What We Offer:

- A flexible schedule: 10:00 - 19:00, 5/2 (with floating days off).

- Competitive salary with a base rate plus KPI bonuses.

- A fully remote work environment.

- A young, friendly, and creative team.

- Opportunities for career advancement and professional growth.

- Paid internship to help you get started.