Support manager

We are an iGaming company with over three years of experience and a team of more than 1,000 professionals.Our portfolio includes 8 successful large-scale projects that operate in Tier 1–3 markets and have earned the trust of players around the world.

We focus on attracting top-tier talent, which allows us to build efficient processes and expand rapidly into new regions — including Latin America.

Join our growing team and help shape the future of the iGaming industry in Mexico and beyond.

We Expect:

Fluency in Mexican Spanish (C1–C2): clear written and verbal communication is essential.

Intermediate or higher level of Russian or English (B1+): for internal communication.

Customer-oriented mindset: you enjoy helping others and do it with care and responsibility.

Quick decision-making: in a fast-paced environment, you can make smart, effective choices.

Experience with CRM systems: preferred, but training is provided.

Experience in customer support: also preferred, but we’re ready to train motivated candidates.

We Offer:

Remote format: Work from anywhere in Mexico (or the world).

Corporate culture: We love team-building, sharing knowledge, and celebrating wins.

Paid vacation & sick leave: We care about your well-being.

Career growth: Fast-track promotion and development opportunities.

Supportive team: Respect and collaboration are at the heart of what we do.

Responsibilities:

Customer service via internal CRM: Provide timely and accurate responses to user inquiries related to payments, tech issues, or product usage.

Achieve KPIs: Deliver high customer satisfaction and meet personal performance targets.

Cross-team collaboration: Share user feedback to improve our platform and services.

Work Schedule:

Shift-based:2 day shifts (9:00–21:00) → 2 days off → 2 night shifts (21:00–9:00) → 2 days off.⚠️ During your first month, you will only work day shifts to help you onboard comfortably.