Support Manager with Turkish language (Support Department)

We are an iGaming company with over three years of experience and a team of more than 1,000 specialists.

Our achievements include 8 large-scale projects that are popular among our clients and successfully operate in Tier 1-3 countries.

The company encourages and values highly qualified specialists, allowing us to effectively build processes and successfully operate and expand into new locations.
Become part of a team that launches new projects in various markets and shapes the future of the iGaming industry.

We are looking for a responsible Support Manager with Turkish to join our team.

Requirements:

• Stress resistance: Ability to work efficiently and make decisions in stressful situations.

• Client-oriented: Focus on meeting the needs and requests of clients.

• Quick decision-making: Ability to quickly analyze a situation and make decisions, even in complex and stressful situations.

• Ability to interact effectively with aggressive users and resolve conflict situations without escalation.

• Professional communication: Ability to maintain a respectful and friendly tone in conversations with clients, even in difficult situations.

• Knowledge of Turkish ( orally and written)

• Confident computer skills

Responsibilities:

• Quick response to customer inquiries in online chats.

• Provide consultations on functionality, technical issues, financial aspects, and other areas.

• Clients may also contact without a specific question, just for communication, expressing dissatisfaction, etc.

• Achieving personal financial goals and the department's user support objectives.

• Collaborating with colleagues from other departments to improve processes and the product.

Work Schedule: Rotating shifts: 2 day shifts / 2 days off / 2 night shifts / 2 days off

Contact for the position: angelina.tr@progamingsoftware.com

Let me know if you'd like me to adjust or refine anything!