Support Manager (Turkish line Support department )

We are an iGaming company with over three years of experience and a team of more than 1000+ specialists.

Our achievements include 8 major projects that are popular among our clients and successfully operate in Tier 1-3 countries.
The company attracts and values highly qualified specialists, which allows us to efficiently build processes and successfully expand our presence in new locations.

We invite a responsible Support Manager to join our team. Your task is to ensure a high level of customer service and promote our gaming brands on the turkish market. Working remotely, you will be able to demonstrate your customer service skills and make a significant contribution to our success.

What matters to us:

• Stress management: Ability to stay calm and make sound decisions under pressure.
• Customer focus: Strong dedication to understanding and fulfilling customer needs.
• Quick decision-making: Skilled at rapidly analyzing situations and making informed decisions, even in challenging scenarios.
• Conflict resolution: Capable of handling interactions with difficult users, diffusing tension, and resolving conflicts without escalation.
• Professional communication: Maintaining a polite and friendly tone in all customer interactions, regardless of the situation.
• Fluency in written and spoken Turkish.
• Solid computer proficiency.

Your responsibilities will include:

• Responding promptly to customer inquiries in Turkish via online chat.
• Providing assistance with product features, technical issues, financial matters, and more. You may also engage with customers who reach out simply for conversation or to express dissatisfaction.
• Meeting both personal financial targets and overall customer service goals.
• Collaborating with other departments to enhance our processes and products.

Work schedule:

• A flexible rotation: 2 day shifts / 2 days off / 2 night shifts / 2 days off.

Why you’ll love working with us:

• Fully equipped work setup – everything you need for maximum comfort and productivity.
• Paid vacation and sick leave – we prioritize your well-being and rest.
• Fun and creative gifts for holidays and events – because we believe in celebrating our team.
• Competitive salary – your hard work will be well-compensated.
• Access to internal company events – grow your knowledge through team exchanges and workshops.
• No micromanagement, no rigid hierarchies – we value agility and open communication; everyone is easily accessible.
• Employee referral program – help us build a stellar team and enjoy attractive bonuses.
• Guaranteed professional growth – we support your career advancement and skill development.

As a team, we’re committed to outperforming our competitors! We provide a vibrant, innovative work environment within a thriving company. Our specialists and managers are key to our success, and we’re always eager to support their ideas and initiatives.

Interested? Send your resume or reach out to our recruiter on Telegram: @trivana_m
Join the best! 🚀